Digital & Printable Products Refund Policy

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads, gift cards and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Payment & Refund Policy

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as Square that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on jenniferwren.com.au or our Etsy store (https://www.etsy.com/au/shop/JenniferWrenPlanning) are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Jennifer Wren is not responsible for printer issues, variations between colours displayed on monitors, or compatibility with software that has not been listed in the product description.

Jennifer Wren reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact hello@jenniferwren.com.au with your transaction/payment details to ensure your product is delivered as soon as possible.

Printed Products Refund Policy

Due to the nature of our products our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may not be able offer you a full refund or exchange. Please contact us to discuss.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (though opening the tissue paper your printed stationery is contained in, is more than fine).

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use (sorry you can’t return your stationery because your small child drew you a picture on it).
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@jenniferwren.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@jenniferwren.com.au and send your item to: PO Box 136 Kallangur, Qld 4503.

Shipping returns

To return your product, you should mail your product to: PO Box 136, Kallangur Qld 4503. We suggest posting it back to us in the same packaging as you received it in.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@jenniferwren.com.au for questions related to refunds and returns.